Help Center

Frequently asked questions

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Getting started

Is Prayista free?

Yes. Every feature of the believer app is free, always. Churches choose a plan with a small commission on giving processed.

Which devices are supported?

Prayista runs on iOS and Android. A web version of the church dashboard is also available.

Do I need to belong to a church to use it?

No. You can use devotionals, the Bible, prayer and Vale on your own but following a church unlocks its sermons, events and cells.

Vale, your AI companion

What is Vale?

Vale is an AI prayer companion. Speak or type what is on your heart and Vale helps you form the prayer, brings matching scripture, and checks in later on what you asked it to carry.

Does Vale replace prayer or pastoral care?

No. Vale is a companion, not a counsellor or a pastor. For deeper needs, book a prayer session with a real minister through the app.

Is my conversation with Vale private?

Your prayers are yours. See our Privacy Policy for exactly what is stored, for how long, and how to delete it.

Giving & prayer sessions

How does giving work?

Give a tithe, offering or donation in-app. Funds settle to your church’s linked bank account on a weekly cashout cycle.

Is my payment information secure?

Payments are processed by our licensed payment partner. Prayista never stores your full card details.

How do I book a prayer session?

Open Book a Session, choose a minister from a church you follow, pick a slot, pay the session fee and confirm. You will get a reminder before it starts.

Can I cancel or reschedule a session?

Yes, from My Sessions. Refund eligibility depends on how close to the start time you cancel.

Churches

How do we join as a church?

Sign up with your church details, upload registration documents and pastoral ID, then wait for approval usually about two business days.

Can several staff manage our account?

Yes. Invite admins and cell leaders with role-based permissions from the dashboard.

Account & data

How do I delete my account?

Settings → Account → Delete account. This removes your profile and personal content permanently.

How do I contact support?

Email hello@prayista.com or use the contact form. We reply Mon–Fri, 8am–6pm WAT.